Grievance Redressal Process
Last Updated: 25th Janualry, 2025.
Introduction
This document outlines the process for redressal of grievances and escalation matrix for the same. The process is designed to ensure that all grievances are addressed in a timely manner and resolved to the satisfaction of the complainant.
Escalation Matrix
| Designation | Contact Person Name | Physical Address Location | Contact Number | Email Address | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Umar Ansary | S1, Azim Green Homes, New SS Nagar, Aligarh | +91 8010605880 | umara9293@gmail.com | Mon-Fri 09:00 AM - 05:00 PM |
| Head of Customer Care | Umar Ansary | S1, Azim Green Homes, New SS Nagar, Aligarh | +91 8010605880 | umara9293@gmail.com | Mon-Fri 09:00 AM - 05:00 PM |
| Compliance Officer | Ibrahim Farooqui | S1, Azim Green Homes, New SS Nagar, Aligarh | +91 8755744377 | ibrahim@ethica.app | Mon-Fri 09:00 AM - 05:00 PM |
| CEO | Abdullah Zaman | S1, Azim Green Homes, New SS Nagar, Aligarh | +91 7895870084 | abdullah@ethicainvest.in | Mon-Fri 09:00 AM - 05:00 PM |
| Principal Officer | Abdullah Zaman | S1, Azim Green Homes, New SS Nagar, Aligarh | +91 7895870084 | abdullah@ethicainvest.in | Mon-Fri 09:00 AM - 05:00 PM |
Important Information
The above mentioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details, go here.
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: https://scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: https://smartodr.in